Consumer protection

The Consumer Protection Act offers consumers multiple protections that the general public sometimes does not know about, or does not know how to enforce. Consider for example the guarantee of durability, stating that a good must last for a reasonable duration. This guarantee is of public order and can not be waived by contract.

We represent consumers, particularly in the automotive sector, to assert their rights under the Consumer Protection Act and the Civil Code of Québec. We draft the appropriate legal documents, first the formal notice, and ultimately an originating application.

Consumer disputes are often under the jurisdiction of the Small Claims Court ($ 15,000 and under). This court does not allow for the parties to be represented by counsel. We therefore offer comprehensive file preparation services to enable you to assert your rights effectively during the hearing. In particular, we prepare a book of exhibits to be filed in evidence, and a case book.